At Forextime, we acknowledge that confidentiality and security of your personal data is of utmost importance to you hence we have developed specific policies and practices designed to protect your personal data. Protection of your personal data requires, among others, the establishment by Forextime of appropriate technical and organisational measures as a means to ensure a high level of data protection.
Additionally, Forextime will monitor, audit and document internal compliance with data protection policies and applicable statutory data protection requirements, including local data protection legislation. We are constantly working towards enhancing data protection practices within Forextime such as assignment of responsibilities, raising awareness and training the staff involved in data processing operations.
Forextime is responsible for the collection of your personal data in the manner described herein.
and their respective affiliates and providers (collectively the " Forextime Entities" and each an “Forextime Entity”).
Your personal data will be controlled by the relevant Forextime Entity that provides services to or is in electronic communication with you. In some instances, your personal data will be controlled by and or exchanged between more than one Forextime Entity, as applicable.
Any enquiries with regards to the use of your personal data should be sent to [email protected]
Personal data includes any and all information which an individual can be identified with and does not include any data where identity has been removed (namely, anonymous data). Upon registration with Forextime, it is necessary that we collect your personal data in order to comply with legal obligations such as KYC and other regulatory requirements. By understanding your background and needs, we can treat you fairly, provide you with the services that best match your requirements, offer you appropriate and relevant information and process your requests in a fair and efficient manner.
We will collect, use, store and transfer different kinds of your personal data which we have grouped together as follows:
We may also collect, store and use the following sensitive types of Personal Information:
We use different methods for collecting your personal data such as:
We may use your personal data for the following purposes ("Permitted Purposes"), based on the following legal grounds:
TO ENTER INTO OR PERFORM OUR AGREEMENT
TO COMPLY WITH OUR LEGAL OBLIGATIONS
TO PURSUE OUR LEGITIMATE INTERESTS
FOR MARKETING PURPOSES WITH YOUR CONSENT
We may also process your personal data for the following purposes (after obtaining your express consent where such is legally required) in accordance with your preferences:
Where legally required, we will not use your Personal Information for taking any automated decisions affecting you or creating profiles other than described above.
We will use your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that such reason is compatible with the original purpose and the law (in which case your knowledge or consent for use thereof is not required). If you wish to get an explanation as to how compatibility of the reason and the original purpose is determined, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you accordingly and explain the legal basis which allows us to do so. Please note that we may process your personal data, where this is required or permitted by law.
We may share your Personal Information in the following circumstances:
We may share your Personal Information between Forextime Entities on a confidential basis as allowed by applicable law or where required for the purpose of providing products or services and for administrative, billing and other business or ancillary purposes. A list of Forextime Entities and the countries in which each is located can be found here.
We may instruct service providers in or outside Forextime, domestically or abroad, to process personal data for the Permitted Purposes on our behalf and in accordance with our instructions. Forextime requires these service providers to enter into relevant agreements with Forextime as such may be required by applicable laws that govern the use of any information that they receive from us. These agreements prohibit the service provider from using information of Forextime clients other than for the purposes for which such was provided or disclosed. In accordance with applicable legislation, Forextime will retain control over, remain responsible for your personal data and use appropriate safeguards to ensure integrity and security of your Personal Information when engaging service providers.
We may share your personal data with companies providing services in the areas of fraud and crime prevention and with companies providing similar services, including financial institutions such as credit reference agencies and regulatory bodies.
We may share your personal data with companies providing services in the areas of IT, trading platforms administration, translation of documents, support of clients, marketing, promoting our services and products, external and internal audit, cloud storage, payment services and banks.
We may share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets or of Forextime Entities; additionally, we may seek to acquire other businesses or merge with them.
We may disclose information about you to any depository, stock exchange, clearing or settlement system, account controller or other participant in the relevant system, to counterparties, dealers, custodians, intermediaries and others where disclosure is reasonably intended for the purpose of effecting, managing or reporting transactions in connection with the provision of our services or establishing a relationship with a view to such transactions.
Consistent with applicable law, we may share your personal data with courts, law enforcement authorities, regulators or attorneys or other parties for the establishment, exercise or defense of a legal or equitable claim or for the purposes of an alternative dispute resolution process.
Generally, we will only disclose your Personal Information when you direct us or authorize us to do so, when we are allowed or required by applicable law or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.
Some of Forextime Entities and our external third parties are based outside of your home country so processing of your personal data may involve a transfer of data outside your home country for the Permitted Purposes.
Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
If you instruct FXTM to cease using or processing your personal data, FXTM has the right to terminate any existing services to you immediately (or within a reasonable time, as determined by FXTM).
Forextime has put in place appropriate security measures to protect the security of its clients’ personal data and prevent any unauthorised or unlawful processing, accidental loss, destruction, alteration, disclosure or damage of clients’ personal data. Forextime implements appropriate technical and organisational measures such as network traffic encryption, pseudonymization, data encryption, two-factor authentication, access management procedure, tokenization, clean desk policy, business continuity and disaster recovery, IT systems risk assessment, physical and logical access segregation, process in case of personal data breach policy etc. Forextime limits access to the clients’ personal data to those employees, agents, contractors and other third parties who have a business need to know, only process clients’ personal data on Forextime instructions and are subject to a duty of confidentiality.
We record, monitor and process any telephone conversations and/or electronic communications between us through fax, email, social media, electronic messages, either initiated from Forextime or you. All communications are recorded and/or monitored and/or processed by Forextime, including any telephone conversations and/or electronic communications that result or may result in transactions or client order services even if those conversations or communications do not result in the conclusion of any arrangements and or transactions. The content of any in person conversations and/or communications with you may be recorded by minutes or notes. Any such records can be provided to you upon request at the same language as the one used to provide services to you.
We will retain your personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of satisfying any legal, accounting or reporting requirements. In order to determine the appropriate retention period for your personal data we consider, among others, any statutory or regulatory retention periods, the amount, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, applicable legal requirements etc.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
If you wish to exercise any of the rights set out above, please send an email to [email protected]
You will not have to pay a fee to access your personal data or exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights. This is a security measure to ensure that your personal data is not disclosed to any person other than you. We may contact you to ask for information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you made a number of requests. In this case, we will notify you and keep you updated.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of any breach where we are legally required to do so. If you require further information on how we deal with a data breach please contact us.
If your complaint or concern is not resolved, you can contact the office of the data protection authority of your home country via their website.